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LJ
Laura J

1 reviews | Active since Oct 2016

24 Aug 2018, 08:14

POOR SERVICE FROM NEDBANK

I have made payment arrangements with Nedbank regarding my personal loan. An sms was sent to me to confirm this arrangement. Yet Nedbank Personal Loans has debited my account twice.....and this is not the first time that this has happened.

And I already know they are going to tell me that I must wait 5 working days for them to reverse the debit order, but what about my other debit orders what about my bank charges if all the other debit orders does not go through!!

Pathetic service from Nedbank then I would rather go back to Capitec.

0
Replies (4)
Nedbank
Nedbank's reply24 Aug 2018, 08:55
Official

Dear Laura Jacobs

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Service Support

LJ
Laura J's update27 Aug 2018, 09:56
Reviewer Update
I received an email stating that you could not reach me. But investigating the matter does NOT solve my problem about my debit orders that are not going to go through due to your inapt inability to do your jobs properly...This is my lively wood we are talking about here.....Will you refund me the R150 for each debit order that will bounce?
LJ
Laura J's update27 Aug 2018, 09:57
Reviewer Update
I do not need you to provide feedback as soon as possible!!!! I want my money back in my account!!!!!!!!!!!!!
LJ
Laura J's update27 Aug 2018, 10:02
Reviewer Update
R4300 is not just as matter of feedback as soon as possible....if i did not make payment arrangements then I would not be ****ed off because for the mere fact that i did make payment arrangements is the reason for my disgust in your service.......you take 4300 + the amount of the arrangement + another 4300 on top of that.......like I said inapt to do your jobs properly!!!!!!!!