Poor service from Nedbank

I have been getting bank charges from Nedbank. And these are Honoraroum fees of R90.00 each some of these fees are against my debit orders which actually went off my account.

I tried to call the contact centre yesterday I got an agent that did not know how to even speak on the phone as she was still clearly very new. She was unable to assist me as she kept putting me on hold the whole time. I eventually dropped the phone as I was also becoming frustrated being put on hold the entire time.

This morning once again I have more of these fees which I dont understand. I really dont understand how Nedbank functions at times as a bank. My account is now overdrawn and I dont understand why I am being charged for these fees