Poor Service from Nedback FICA Dept

The bank made me to wait for more than 5 days to FiCA my account while my account was frozen and have no access to my money. Their system doesn't allow tele communication and the emails are not answered in time. Their call centre is of no use because they always refer you back to the branch. My call references are: ***, ***, *** and ***. The branch which tried their level best to help me was Kwagga centre, but HQ failed them big time. I was made to go to the branch for the entire week, sometimes spending more than 3hrs there. At my age and being their loyal customer, I was not expecting to be treated that way. Nedbank used to be the best, but currently things look bleak.