Poor service from Nedbabk

Yet more disappointing service from nedbank, I find myself constantly asking why I still give these people my business. They have failed to do what they promise, when you call them to enquire you spend over 30 minutes on the phone with *********** staff that keep passing the buck to someone else. Not even government departments provide such terrible service. It's time I start shopping around for a competent financial service provider and ditch brand loyalty, I actually have a case here with the ombudsman but I have given nedbank the opportunity to recover the service but I can see that I'm wasting my time. I will be expecting a response from nedbank by close of business 28th September as their pass-the-buck staff have promised me but I doubt it will be forthcoming hence I have already drafted the e-mail to the ombudsman