Poor service from Kaalfontein branch

There is a pending ***** investigation on my account. Called nedbank to block my card and was advised to go make a temp card. I was sitting at the Kaalfontein branch for about 30 minutes till a call came through and 1 staff member advised to take the call outside. I did as instructed and when i was done they didn't allow me in saying that they are closed. Even worse, i was with my young brother who was still inside. I called him and asked him to talk to the guy assisting with the door and he refused, even the guy who said i should go out. We had to ask around for money to get back home since we had no other option. Your service is poor and as soon as u r done with the investigation I'm cancelling my 12 year relationship with you. No respect for your customers