HP
Hein P

1 reviews | Active since Jul 2011

08 Jun 2016, 11:03

Poor service from call centre

<p>For the past Two years my credit card sms notifications has been going to the wrong mobile number .</p> <p>I've been to my Branch Glen Acres a few times in the past Three months to get the issue solved .</p> <p>Nonthobeko ( 5 STAR EMPLOYEE) did everything in her power to try and resolve the problem , but the guys at the call centre are really useless as the keep on making empty promises and came back to me once about Six weeks ago .</p> <p>I would not advise Nedbank as loyal bank to their clients as nothing ever gets resolved without Hellopeter .</p>

0
Replies (2)
Nedbank
Nedbank's reply08 Jun 2016, 11:07
Official

Dear Hein,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

HP
Hein P's update21 Jun 2016, 14:14
Reviewer Update

Thanks Bianca for resolving the issue for me .....