Poor service from call center/web chat and manager

So I've been trying to get my wife's card issue resolved.

She has a card for my account and received a SMS as the card expired. She rep**** and never received a call.

I then called the call centre to check where the card was delivered and was told it might be in Canal Walk. I then explained the situation and asked for the card to be delivered to a different branch. I was then told that I will have to pay for another card.

I explained what occurred once again and the agent couldn't answet me.

I went on live chat and spoke to someone whom told me no card was issued on my account and was told Im not due to get a replacement card even I kept saying the same thing. I then asked that agent to get a manager to call me so that I can discuss this.

A full week passed with no call, then I went to the website to complain and a Geoffrey emailed me and had to explain the same thing for the 3rd time. He then told me no card was issued and my wifes card was renewed for 2024, I told her she didn't receive a card but he was adamant that ut was issued.

I asked him to call me or issue the card and make sure it gets delivered to the Guguglethu Square branch.

No response from Geoffrey. Its been 3 months without the supplementary card and 6 days without a response from Geoffrey hence placing my experience here.

This is so disappointing, now I have to give my wife my card everytime...