1 reviews | Active since Apr 2014
POOR SERVICE FOR BUSINESS CLIENT
I opened a business bank account 3 weeks - guess what.. i have no card and no business banker to call my own. I opened this account telephonically. A day later someone from the Forest Hill branch made an appointment to see me. When I arrived at the branch - the hostess was rude and I was asked to sit in the normal Q and wait for a teller. I was furious because when you make a time and date to see someone you don't push them in a Q. I then left. That week I phoned head office and requested my account be moved to the Centurion Mall branch. I was advised that that Business banker would contact me...... I just phoned the call centre again to ask what's happening - COMPLETE different story. Apparently I don't get special treatment as I have the lower end business account. So no business banker to discuss other business offerings, no service, no card...no <br> We have now again purchased another business and wanted to go the Nedbank route. I am utterly disgusted with the level of service I have received and will most definitely consider another bank who does not send their clients from pillar to post and where when you walk in a branch you are not treated like number in a cattle auction
We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.
Kind regards
Client Experience Team
We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.
Kind regards
Client Experience Team
