POOR SERVICE

I was at Nedbank Eastgate Gautengto collect a bank card I arrived at 11H42 only to leave at 12H25,I was horryfied at the POOR service at such a large branch.I counted 10 teller positions ONLT two were open for service. An extremely long queue waiting to go into the branch around 10 people in the branch waiting for service Where do we pay FEES I expect an efficient branch with at least 80% of the teller positions open. I requested the bank manager BUT they are To important to speak to a client !!! The bank will use COVIT as a reason for poor service. Why do we have to collect our cards in a bank why do they not make use of a courier service or have collection boxes and they can send you the place and a pin code to collect