Poor Service, False Assurance and Issue Remains Unresolved

<p>On Tuesday, 11 October I went into the Nedbank branch at Hemingways in order to change my surname on the system. There was only person standing in front of me in the queue at the two enquiries cubicles being attended to so I thought I would be helped quickly.</p> <p> </p> <p><br />I waited 15 minutes before who I assume was the manager came and explained that they had been set an IM about issues with the system, but I could continue to wait and they might be able to attend to my issue by the time I reached the front of the queue.</p> <p> </p> <p><br />When I eventually made it to the front, the person helping me was multi-tasking and eventually gave me and my issue to the person next to her to handle.</p> <p> </p> <p><br />Eventually my documents (divorce decree, barcoded original ID in my ****en name) was taken and photocopied and apparently emailed and I was informed that the change would take place by the end of day. </p> <p> </p> <p><br />One week later and by the seems of things that painful hour spent at the bank was a complete waste of time. My latest bank statement at Internet bank profile still reflect my married surname rather than my ****en name.</p> <p> </p> <p><br />I am highly disappointed with the service. Spending an hour at the bank, being assured my details have been changed and then finding out this is not the case is not on.</p> <p> </p> <p><br />I don't have the time to keep going back for the same issue and surely I shouldn't have to!</p>