Poor Service!!!!!!!!!!!!! False Advertising!!!!!!!!!!!!!!!!!!

Poor Service!!!!!!!!!!!!!!!!

I withdraw money 06h31am, 01/11/2018 from Nedbank ATM at the Masakhane Station1 in Millerton - ATM P395 (the amount requested was R4000) when awaiting for my money to come out the ATM indicated there was a technical problem and awaiting to retry, I waited to see what happens but to no avail did my money come out and gave me a slip indicating the transaction was cancelled, yet the R4000 when off my account and I never got the money. I then called the call centre which I was told that by 12h00pm 01/11/2018 my R4000 should reflect but will log a case in the interim should my money not go back onto my account they will investigate and the consultant gave me a reference no: ********** 0. I followed up with a call and was told I need to wait for 6 workings days... this is ridiculous cause I need my money and I need to pay my house with that money how can I explain to whom ever this is my problem, I went to Nedbank thinking I would get a better service and because of their prestige advertising! I was with Absa and if this had happened my money would have been available immediately, which makes me wonder should I not go back to them???

I fail to under stand they I have to wait for my money when your machines is faulty!!!

I WANT MY MONEY AND I WANT IT TODAY!!!!!