POOR SERVICE

I AM VERY UNHAPPY WITH NEDBANK LADY GREY, MY CARD EXPIRED ON THE 31ST OF AUGUST TWO WEEKS BEFORE THAT TIME I WENT THEIR AT PAST 9 AND THEN THE LADY SAID BUT WHE CANNOT HELP ME BECAUSE THEY ARE OFFLINE. LAST WEEK FRIDAY I WENT AGAIN THEN THEY AAK ME IF I HAVE A PHONE THEN I SAID NO, JA BUT DONT I KNOW SOMEONE IN PAARL WHOSE PHONE I CAN USE, ( HOW CAN I USE SOMEONE ELSE PHONE FOR MY CONFIDENTIAL STUFF) THEN I REFUSED THEN SHE STARTED BUT MY WORRIES IS WHY ARE THEY FORCING CUSTOMERS TO GO DIGITAL BUT THEIR INTERNET SERVICE IS SOOOOOOOOO SLOW BECAUSE I WAS WAITING FOR 1 HOUR TO BE HELPED. JUST TO BE TOLD JA BUT THERE IS NO MONEY ON THE CARD AND I MUST PAY IN A R20 FIRST BEFORE SHE CAN HELP ME BUT IF YOUR CARD EXPIRES AND TO GET A NEW 1 IT IS FREE. THAT LADY EXPECTED ME TO GO HOME (KLAPMUTS) AND RETURN WITH THE MONEY IN ORDER FOR ME TO MAKE THE PAYMENT BEFORE I CAN GET THE CARD, I WASTED MY MONEY TTWICE WITHOUT ANY HELP. SHE LOOKED LIKE SOMEONE WHO DOES NOT WANT TO HELP CUSTOMERS, AND NOW THERE IS MONEY ON THAT CARD OF WHICH I DONT KNOW HOW I WILL GET IT.