Poor service

It is so disappointing to receive such poor service from a bank that you have recently moved to. Experiences like this can really make you question whether you made the right decision.

Yesterday, I went to Nedbank The Grove to collect my credit card, and unfortunately, I received very poor service. A lady who was asked to assist me refused point-blank, and I was honestly shocked by her attitude.

What makes it even more disappointing is that just a few months ago, when I collected my other cards, I received excellent service at the same branch. It truly shows that people are not the same, and one person's attitude can completely change your experience.

I sincerely hope that Nedbank takes customer service seriously, because as a new customer, experiences like this can easily make one question their decision to bank with them.