Poor service equal to a Govt department

<p>After applying for a personal loan online ( refered to as DAS at Nedbank ) the system crashed which meant i could not complete the application ,i then went to the Closest Nedbank branch where i asked for assistance in completing my application , this was once again unsuccessful as i was told that once a online application is made the branch cannot assist ( the personal banker at the branch tried calling the IT support centre who was more concerned that the sytem had crashed then my application that was made , nobody could unlock the application or assist in re applying through the bank. ( this after 2 hours on different days sitting at my closest Nedbank branch .</p> <p>I then tried again online to complete my application ( which had been successful to begin with until the Nedbabk Sytem crashed ) only to get to the very end of the online application and be told i am DECLINED.</p> <p>The "call centre" cannot assist me, neither can my nearest branch. i have been with Nedbank for 24 years and for the first time feel Nedbank is no better than our govt departments . Constant deferels , shifting the problem from one department to another department to simply have no positive outcome in the end.</p> <p> </p> <p>i now believe i will get better service from another bank with better benefits , more savings and greater peace of mind after this very poor and *********** experience offered by Nedbank </p>