Poor service

I have been to nedbank maake plaza from 11:40 till 16:00 yesterday and the service I got there was pathetic,the first lady who helped me to open the account was helpful and explaining in details what should be done and why certain things cant be done.The other lady called Nicolete was suppose to help my nephew with cellphone banking she left her on the queue alone and told her she must go out for lunch of which she was aware that we have been in the branch for more than an hour and half we waited the whole hour for her to come back from her lunch hour, during this time no one came to us to apologize for us being there for more than 2 hours not even Nicolete apologized for inconveniencing us instead she lashed at my nephew that why didn't the previous lady helped us,she refused to help us with cellphone banking because my nephew was using her mother's number on her profile I asked to change the number and that took us another 30 minutes just to change the number on my nephew's profile,she wrote down the steps we should follow to register which didn't work at the end of the day the profile was locked as she initially didn't want to help us and I went back to her only for her to show me the phone to go and unlock the profile.She didn't give her full attention to me as a client instead she was busy on the phone with her personal things while we were waiting in front of her,THE SERVICE IS VERY POOR