Poor service

Currently in nedbank campus square Johannesburg. They are saying we have never updated our details for our club borotho ba banna yet we did with Thablile Thwala when the branch was still at crisis before it closed 2021 now they want to punishing ulbecause their employee did update the system now we can get our money. I did complain about this issue the manager called me and said it will be resolved till today not resolved. Borotho ba banna