Poor service

So moms cheque acc card had expired on the 30th of January,she went to south gate to change her card.She was informed by on of the consultant who happened to have no name tag,well he help her with a temporary card because she wanted money to pay my fees.But what surprise her is that suddenly after 2 days she gets a bank notification of 2 transaction that had been withdrawn from her account withdrawn from outside RSA ,She quickly col customer care which she was giving a reference no nd block her card.Seems like thats an inside job to us nedbank please attend to my moms matter cos everything just dont make sense suddenly.As she is even thinking of changing banks now,i dont know is it because the consultant thought she is stupid or what well we want her money .F Her name is maggie mofikwe.Certain individuals need to be dealt with...