Poor service

Mfc nedbank I have been paying for 2 years on a motorcycle that was written off. NO STATEMENTS EMAIL, NO REPLY PHONE NO REPLY SELF SERVICE... PASSWORD ISSUES WHAT NEXT, WHAT MORE CAN I DO TO GET STATEMENTS

POOR SERVICE JUST LIKE EVERY OTHER COMPANY IN THIS COUNTRY ****ED OFF NO FUTURE JUST ANOTHER ZIMBABWE AFRICA... THE LAND OF NOTHING