POOR SERVICE & "DON'T CARE" ATTITUDE FROM UBE RINGANE

I'm very disappointed with the service I've been receiving from Nedbank at Westgate shopping centre. I've been with the bank for about 2 months and already there has been a number of events that keep proving some level of incompetence towards clients. I needed to convert to nedbank as my primary bank and no one was able to properly assist me to switch my debit orders to nedbank. I was told my phone was not designed to allow me to do it on the app. I overlooked this and I decided to apply for a credit card and I ended up being assisted by UBE RINGANE. She had no sense of urgency, I had to beg her for feedback on numerous calls and emails. She kept making promises to call me after 10 mins or give me feedback and she NEVER followed through. The only time I got feedback from her was when I lodged in a formal complaint against her. She was very unprofessional and had a "DON'T CARE" attitude towards me. Even worse, when she decided to eventually give me feedback, she tells me that after more than two weeks of me waiting for feedback, there was an error on my application and I that I had to come in again and REDO THE APPLICATION. I'm not sure if it's NEDBANK WESTGATE branch that treats clients like this, but I won't be sticking around to find out. I've since told her to cancel my application and I will definitely be closing the savvy plus account I have with them.