POOR SERVICE DELIVEY FROM NEDBANK INSURE ITS SERVICE PROVIDERS

Nedbank Insure failed in its customer service. after reporting a complaint about my gate motor, they only reacted to me every time I made an enquiry. No response was otherwise initiated from Nedbank Insure. 1. they sent out service providers whom had no idea of the actual faults on the gate motor, yet I explained that the the cause of the faults began immediately after the electric storm. 2. Service provider MR "A" provided a report that stated the damage was ware and tear, yet no physical evidence of such could be seen. 3. on my request for an other service provider I was told to find my own and supply my own report which I did. This report from Mr B "QE" indicated that the electric storm was the cause motor being damaged. 4. The insurer then sent another service provider, MR "C" who could not find any wear and tear but indicated that the Battery was dead. After installing a new battery the problem persisted after a week. he then provided a report to say there was a dry spot on the PC board, but failed to say how it was caused, ignoring the electric storm that that took place. after much telephonic and email engagements with the call center and the complaints department the matter was just closed off without any further investigations and with total a disregard for my concerns and claim. How sad that the responsible official in the complaints office did not care to consult with me telephonically to discuss and evaluate my concerns. shocking service from nedbank insure. NB. My claim began in late 2020 and because of the slow service delivery and administration on got the negative results in August 2021.