Poor Service Delivery, variation in branches

Friday, 03/07/2015.<br> I went t Quagga Centre Branch for a Bank Statement. I got there and the queue was very long, there were only two tellers to assist, the annoying thing about this branch is that there aren't any \modernised interfaces"as there is at other branches. There are 3 consultants whom you apparently can not ask for a bank statement even if there aren't assisting customers at all. I find it hard that the branch even uses an old system whereby the teller has to fill in a form for me to get a statement. She fills in the form"