MB
Marilyn B
1 reviews | Active since Aug 2013
25 Sept 2015, 13:34
Poor service delivery, feeble excuses
I have been trying for over 8 months to get Mr Rishi Moona to transfer a current account held in the name of our sectional title body corporate to the Cresta Branch. I learnt after several frustrating phone calls to follow up with an e-mail so that I have a record of the time, date and conversation - 10th February 2015, 23rd February 2015, 10th April 2015, 12th May 2015 and finally 7th September 2015. Each time Mr Moona blames other people and says: \Just give me some time to sort it out."<br> <br> Really Mr Moona! You need 8 months?<br> <br> When my outrage at this poor service finally made an impression on Mr Moona"
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Replies (1)Nedbank's replyOfficial
25 Sept 2015, 13:38Hello Marb54,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Nedbank's reply25 Sept 2015, 13:38
Official
Hello Marb54,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
