Poor service delivery

My credit card was hacked and used on the 24/09/2019 i blocked it and reported immediately at the bank through the call center and i was only informed that i can make a case via the ***** department in the call center and i did that on the 24/09/2019.

I followed up ever since and up to now no one has been able to [provide with proper feedback with regards to how this happened and how it can be resolved. This is now the 2nd month end i'm still waiting with no feedback. This is actually annoying and irritating and i'm very disappointed at the service i'm receiving from Nedbank.

If this is not resolve as a matter of urgency i will report the case to the Ombuds and take it further and your attention is really need assistance.