Poor service delivery

I have been banking with Nedbank for many years, Recently i started transacting using the send imali to cellphone via the Money App. On the 26th Feb this year, I sent money to one of my contacts, however to a telephone number of his, that is no longer active. The number is no longer in use. i contacted the Call Centre immedietaly on the evening of the 26th Feb, and the Agent advised that the funds would be reversed within 24 hours. I called in about 2 or 3 weeks later to be told the previous agent escalated my query to the wrong helpdesk and assured me my money would be reversed in 24 - 48 hours. I called in about 3 or 4 times thereafter, and to date my money has not been reversed. The last agent i spoke with confirmed that the money has not been paid out to a recipient and also confirms he can see the transaction i did, as did all the other consultants. It is almost 2 months later, and I am still waiting for my money to be returned to me. I am cautioning people against transacting via this platform and also want to express my complete disatisfaction at the level of service that I have received thus far from Nedbank. Duly frustrated am I and I will most certainly share my experience with as many people as I intereact with