1 reviews | Active since Mar 2017
Poor service delivery
<p>On the 3rd of March, i experienced some issues with my Nedbank interenet banking. I immediatley contacted them via their site and have been dealing with Andrea from Durban. I am currently in the UK, and explained to her when she called me on my cell, that i need my internent banking to do my monthly banking until i am home. Can you believe that this matter is still not resolved? I cant beleive that a simple request as the above can not be achieved. After asking someone superior to contact me over and over, still no one has contacted me... I have had an account with Nebank from 2002,and definitely considering closing the account when i get back in July. I am disgusted and clearly put off Nedbank. I will use a bank that meets my needs. </p>
THE MATTER IS STILL NOT REOLVED. SO DISAPOINTED.
THE MATTER IS STILL NOT REOLVED. SO DISAPOINTED.
So, after laying my complaint. A manager named Merilyn Peters contacted me via email, then i received an email from Sicelo Thejane. I was so confused, not sure who to deal with and obviously concerned as to why two different people are contacting me regarding my query and complaint. I then emailed them both, to ask why and also with hope that my query can be resolved. Till to date,no one has given me feedback.. Also i clearly was not happy with the assistance from Andrea, but guess what Merilyn still insisted that i should deal with her after i was unhappy...!! Andrea claims that she tried to call me numerous times, but i dont believe that. If she contacted me before, why cant she now? Also I have emails as proof that i consistantly had to remind her of my cell nmber, also that i am based in the UK. I also gave my husbands number and guess what no response from non of them. Then yesterday, i randomly get a email, stating that they cant contact me, therefore my query is still outstanding.Her response seemed like it was automated, unproffesional, made me feel like i am not valued as a customer.
I honestly am so shocked by the service received, even worse that this is how a manager conducts service on her level. Its a embarressment for Nedbank... I am not surprised that you are loosing so many loyal customers due to poor service.
So, after laying my complaint. A manager named Merilyn Peters contacted me via email, then i received an email from Sicelo Thejane. I was so confused, not sure who to deal with and obviously concerned as to why two different people are contacting me regarding my query and complaint. I then emailed them both, to ask why and also with hope that my query can be resolved. Till to date,no one has given me feedback.. Also i clearly was not happy with the assistance from Andrea, but guess what Merilyn still insisted that i should deal with her after i was unhappy...!! Andrea claims that she tried to call me numerous times, but i dont believe that. If she contacted me before, why cant she now? Also I have emails as proof that i consistantly had to remind her of my cell nmber, also that i am based in the UK. I also gave my husbands number and guess what no response from non of them. Then yesterday, i randomly get a email, stating that they cant contact me, therefore my query is still outstanding.Her response seemed like it was automated, unproffesional, made me feel like i am not valued as a customer.
I honestly am so shocked by the service received, even worse that this is how a manager conducts service on her level. Its a embarressment for Nedbank... I am not surprised that you are loosing so many loyal customers due to poor service.
Please provide me with proof that YOU tried to call me. I am very much aware, that you can get print outs of calls dialled, etc. I have asked for this proof. Give me this, then I will be happy. How come i was contacted before? I am sorry NOT HAPPY WITH THIS FEEDBACK.
Please provide me with proof that YOU tried to call me. I am very much aware, that you can get print outs of calls dialled, etc. I have asked for this proof. Give me this, then I will be happy. How come i was contacted before? I am sorry NOT HAPPY WITH THIS FEEDBACK.
Also, I AM NOT HAPPY about how my feedback was given and truly disapointed that a MANAGER can provide such poor service. YOU SHOULD BE ASHAMED MERILYN PETERS...
Also, I AM NOT HAPPY about how my feedback was given and truly disapointed that a MANAGER can provide such poor service. YOU SHOULD BE ASHAMED MERILYN PETERS...
To add, no where in my review, did i mention i was an ex staff memberI ONLY MENTIONED THIS TO ANDREA, MERILYN AND SICELO .
I will esclate this matter until something is done. I feel that I have been dealt with unproffessionally and I FEEL ITS GETTING PERSONAL NOW. There is someone higher that Merilyn in the business and i wont rest until something is done about this. Its goes against everything Nedbanks stands for.
To add, no where in my review, did i mention i was an ex staff memberI ONLY MENTIONED THIS TO ANDREA, MERILYN AND SICELO .
I will esclate this matter until something is done. I feel that I have been dealt with unproffessionally and I FEEL ITS GETTING PERSONAL NOW. There is someone higher that Merilyn in the business and i wont rest until something is done about this. Its goes against everything Nedbanks stands for.