Poor Service Delivery

I am not happy with the recent service delivery from Nedbank and their team, my card expired in May and have not received any indication when my card will be delivered to my nearest branch, i have made several calls and no one can explain why my card is not delivered to my nearest branch. the matter was escalated and still no action. instead i was advised to collect a temporary card which is unacceptable its a complete waste of my time and money to be going into the bank twice.

If this matter is not resolved within the week i will have no alternative but to close my account and move to another bank.