Poor service

On Friday the 27 I accompanied my mon8 to nedbank Newcastle .it was 10h20 when we entered the bank to my surprise we left the bank at 13h10.the service was so slow when I asked the guy who helped us hid name is Jabu he told us that the system that he is ysi6 .He supposed to fill the information manual before he entered the information on the system. We transferring the money from nedbank to FNB for different account. We stood there for hours. If they can change this system the guy said is uploading documents worse part they were two people who were working on enquiries . because we spent hours one person was handling the others .my mother id *** .so disappointed about the time spent there.