Poor service

The nedbank call centre really doesn't do justice to there customers banking at there institution. I yearly debit order which was cancelled prior came off my account. Upon phoning the customer care centre on numerous times I was told that they can't reverse the transaction and told to notify the institution who debited the account. Doing so and sending them proof and statements they said they couldn't see it on there system and even advised me that my bank should reverse it. I phoned nedbank again and this time round a consultant who knew what she was doing and could speak proper English told me it can be done. However now it had past the thirty days of which it could be reserved so now being said itl take 40days.a waste of time with wrong unexperienced staff giving me wrong info. I have a reference number which I was given and when I phoned in last week to enquire I was told it's another departments issue, put on hold for so long! As if nedbank covers the phone bill cost, then only to be told they waiting for the particular department to get back to them. He ask if he can call me back later and took my number. We'll its a week later and no reply. It's a big sum of money and I can't just wave it off. But my bank which I've been banking with all my life refuses to help. Why are your calls even recorded? For what purpose? Your service is becoming more and more poorer, to your slow systems, branches etc. I have investments and money tired up with nedbank but I really feel like finding another institution and banking elsewhere. It's a pity to what you have become and how you treat your loyal customers. Im forty two year old, I've been there from Perm to Nedbank. This is not fair