Poor service Centurion mall branch

On Saturday 20 February I went to Nedbank branch in Centurion Mall firstly the receptionist did not look very keen on helping. Secondly the guy assisting me told me he just need my ID and he will do it as soon as he received the codes that afternoon. When I called the call center today they advised me that nothing has been changed on my account the awesome service I received telephonically could have saved me the trip to the mall. This is not the first time I receive bad service from Nedbank Centurion Mall branch . I feel that Nedbank who's service I am used to at other branches should investigate this specific branch .