Poor service

My personal loan was settled on the 16th, the funds reflected on the 19th. On the 22nd Nedbank changed interest and admin fees. I called the call center on the 26th and was told I needed to call after settling the account so that it can be closed. I asked for the account to be closed buy on the 1st of March interest and assurance fees were charged again. Nedbank is really *****ing money from the poor