Poor service, Card Divisoin

Very recently, my debit card has expired so I logged onto the Nednamk money app to get a new one. Very quick and easy, I received confirmation that this was successful and a few days later, I received an SMS confirming that my card has been delivered to the locker outside the branch.

When I got there, the wrong person's card was in this locker, so I handed it into the branch. They told me that a replacement card will be made and I will be notified.

It's now been more than a month and a replacement card has still not been delivered. I phoned the card division last week to complain, and after a long and tiresome conversation, they told me that the card will be made and delivered... Still nothing..

I refuse to visit any branch as the waiting periods within a branch have become so long and when you talk to someone, they tell you to call a number.

Really Nedbank, you should be better than this.