Poor Service

I am extremely disappointed with the service at Nedbank Mall @ Reds. The waiting times are unreasonable, especially for something as simple as collecting cards or issuing of cards — which are supposed to be delivered to me free of charge due to being a Premium client. Last week Wednesday, I ordered new cards for all three of my children at the same time, the time to do that was ridiculous. The outcomes have been completely inconsistent: - Card 1: Delivered to the locker and collected on Tuesday this week. - Card 2: Apparently arriving at the branch “today or tomorrow,” but now requires in‑branch collection. - Card 3: Not ordered at all — nothing appears on the system. Then the ***number, they tell me I need to go to another branch if Mall @ Reds do not have cards available. I am a working mother and do not have time to just run around for Nedbank's errors. I have wasted hours trying to resolve this, and the branch staff simply stare blankly and tell me there is nothing they can do. This is unacceptable. I expect clarity, accountability, and a resolution, not indifference.