poor service

Hi

We have received poor customer service , made follow ups and no reply.

We app**** for a burial society account at Nedbank in Gugulethu Square/Mall (Western Cape) , assisted by the Consultant that goes by the name r Masixole Max Tshambu which we visited the branch on 21/12/2020 and agreed that the outstanding information will be sent via email and successfully did so on the 23/12/2020.

In my email I sincerely asked that he acknowledges my email which he did not and I sent a follow up which he also did not respond on it.

Few days after I phoned Nedbank which they told him he stepped out and was told my details and number were left for him and he did not phone. I phoned again of shich he confirmd receipt of my email and the number that was left for him to do return my call.

He then advised me to come with the other members to sign,I contacted him later to confirm date for us to go sign . This was last week after I have phoned him and he insisted that I leave my number which he still did not return m,y call.

The following day I phoned him which he now he told me he is waiting for feedback and that was fine. I later called him again and asked what did he meant the last time that we must go to the branch to sign , he told me a story that Im sure he did not understand it himself.

I please that we get assistance Im sure it can take two months to open/come bank to a request to open a bank account.

Our details are as follows.

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