Poor Service by your Credit Card division - delivery of card

What an unpleasant service experience for a new client, there I thought I might move all my accounts to Nedbank, since I have been shopping around but thank Goodness to the poor service display and what to expect should I choose them as my primary bank. I have app**** online for a credit card on the 2 Dec 2019, was approved and all. I had to contact Nedbank the following day to inquire on the delivery of the card. I was informed that it will take 3 to 5 days. 3 days later, I contacted Nedbank to check if the card is delivered at the branch, I was informed that it was not and was told to check on Monday. I checked earlier on Friday, the person I liaised with told me that the card should be at the branch on Monday, come Monday, the card is ordered still no eta on dispatch, Tuesday same old story and I requested to speak to Team Leader, I was informed that will not make any difference, they will log an inquiry for the 3rd time with their distribution center, bear in mind that the calling is done by myself, Nedbank has never called me since I app****. What I find very disappointing is the attitude of the Agent, who seemed to have no care whatsoever or even a s**** of retaining a new client, WOW no wonder you have an NPS of -70. I finally spoke to a Team Leader by the name of Angel after I held on for a long time and she promised to give me a call back in an hour. Let me not hold my breath, given the experience and attitude I received from the Agent on this interaction. It would be a miracle if I would be very surprised if I receive a call back.