Poor Service By Silindile in Mandeni Branch

Good Morning I'm writing to bring to your attention my compalint regarding the service i have from Silindile in Mandeni Branch.I was withdrawing from the Mandeni Branch an amount of R4 300.00 then R300 got stuck i called the security for assistance he also saw that the money was stuck then i asked the security to call someone from the branch for the assistance.The lady said she will write what i need to do with the slow motion while m panicking because my money got stuck.Is this the customer service you teach your employees at Nedbank?Have you seen other banks reaction when there is an issue with the ATM?So if i was getting ****med since we are entering a festive season was this also going to be your response?Is my money safe with Nedbank?What kind of service delivery are you teaching your employees when there is an emergency.I am so angry the bank i have trusted for a very long time when m having an issue and this is the poor service i receive not to mention that m a private client. Kind Regards AN Ndwandwe ***