Poor Service by Private Banking Department

On the 20th of November 2019 I noticed several unauthorized deductions on my Credit Card and I have immediately alerted my private banker Rhea Parduman based at Mall Of Africa branch to stop everything and process the disputes. There are few deductions all ending with .com going through in my credit card and they are whipping anything between R1500 to R2000 a month in total. This has forced me to keep the balance at minimal and this is affecting my credit score and right now I'm on the verge of buying a house. She rep**** to my email and asked me to complete a dispute form and I sent everything back to her completed and signed on the 26th of November 2019. To my understanding she has forwarded my documents to the relevant department but thus far nothing has been processed. I made several follow ups and all my attempts drew blank. To this day after a month of notifying you guys about ********** transactions no sense of urgent was shown to stop the transactions completely which was my initial request, the ****** deductions are still going through. I even took initiative to block the card using a useless nedbank money app and it looks like I was just wasting my time. As a professional banker I find the service very very poor, how does it take to stop a mere unauthorized payment. Please improve your service and attend to my query as a matter of urgency.

Unhappy Customer Malesela Mabusela ***