Poor Service by Nedbank Club Account Division

I am a member of a social club Bahlali Gentlemen Club and we've been having a Club account with Nedbank for 3 years since 2006. We always make our notice in order to receive our payout before Christmas day. The money gets paid into our savings account however it always delays to be paid into our personal accounts.

Every year they keep on changing their methods of paying the money out without notifying us Club members. This causes inconvenience and dissatisfaction.

We enquired several times at Fish Hoek branch on when will the money be paid out, they can not tell us the date, the branch always says this is done by email and they have no control over the pay out.

Nedbank always acts as if we are making a loan mean while this is our money.

This is poor customer service.