Poor Service By Nedbank

<p>I have a credit card with Nedbank which expired on the 30th of September 2016. Nedbank called me a month before to arrange delivery of my card. I advised the person who was assisting me with arrangements to deliver my card at the Nedbank Branch in Kwagga Centre Pretoria. On Saturday the 8th of October 2016 I went to the Branch to collect my card, and when I got to the branch to service the tellers there were extremely slow and it seemed like they didn't know what was going on. I had to wait 2 hours in the queue and eventually when I got to the teller I was informed that my card was sent to Kwagga in Mpumalanga and I have to wait 3 to work working days for them to request that my card be sent to Kwagga Centre in Pretoria. The teller who was assisting me just wrote the information required on a piece of paper and right now I'm not even sure if that request was submitted. I don't want to go back to the branch and find out that my card is still in Mpumalanga and waste my time again.</p>