Poor service

I can never understand why i always have to beg for service. Nedbank is one of the worst companies when it comes to customer service. I put in a claim yesterday 25 August for a leaking geyzer. Was advised by Zoleka, the consultant that an assessor will contact us within 4 hours after registering my claim. I new that was not going to happen as i have been doing business with nedbank for 14 years now and their service has always been poor. Their consultants don't even know what to do. I often find myself educating them about their own products and services. They are very disappointing and they don't care. My ceiling and wardrobe are flooded and no one is contacting us. I have been loyal to them, never skipped my bond payments even during the lockdown but they have always made sure that they give me service that is disgusting and unprofessional. The only thing that the consultant was concerned about on the call yesterday was to remind me about the access fee which i already knew about . Because they only care about the money, nothing else.

Nedbank is terrible with customer service, their consultants are not clued up on anything which results in bad customer experience.

I would never encourage anyone to do business with this company. They just want money. Nothing else.

Im disgusted.