Poor service

Please see the issues that I have had with Nedbank below. This is an extract of an email that I have sent on multiple occasions. T. As at today still no resolution, should have moved my account/business elsewhere a long time ago, his is a classic case of buck-passing, lipservice, no service....

To whom it may concern. I have been trying to sort out a query on my account for several weeks. The original ref number was ***6, this was done telephonically and no resolution. Last week 22/9 I went into Nedbank, Nelspruit crossings and the assistant contacted my supposed personal banker Nteboheng Mokoena ***, ***, who informed me that together with his supervisor Queenie he would sort it out. I also had to sign a waiver of indemnity in the branch. I was given a new reference number, ***0 As of yesterday I had heard nothing, I emailed Nteboheng and Queenie at Nedbank as I had not heard anything. I have called Nteboheng this morning and he said that he would get Queenie to follow it up.

I think this is a poor show from Nedbank. Please can this matter be escalated up to executive level for a resolution today