1 reviews | Active since Jul 2014
POOR SERVICE, BAD ATTITUDE, FRUSTRATED CLIENT
Final straw, this weekend I go to the bank to find out if a transaction went through, I went into the video calling room, the guy tells me the transaction is there and pending so I asked him to print so I had a copy. The printer was not working and he could not get a connection. So I got referred to teller 9 and she can't see the transaction that the guy from the video calling said was pending but she did printed something (which I am sure Nedbank will charge me for) which was incorrect. I asked to speak to the manager but I was refused. I asked several times and I was refused and I eventually just walked of the bank at Northgate shopping mall with my query not even sorted out. I want to move to FNB has I HATE Nedbank!!!!!<br> Nevermind the issue of linking my greenbacks or when they changed my cards and forgot to link my internet banking so i could not use it while on holiday or the bad service or when they keep passing the buck and me around at the called center.Please dont join this bank the service is so poor and customers dont have rights and are always treated so badly. Imagine they refused to let me speak to the manager! I had to just leave the bank cause they wouldnt help me.
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
