Poor service

Dear client centric bank

An hour later still no feedback no response no call...

I started the query at 11 nothing was done.. You truly made sure that I felt like nothing. You don't care about your clients at all but reffering me to process after I've told you that I am in hospital.. I give it you the worst bank.

I will be moving all account from today.. This has been the worst experience I have had with nedbank...

All the communication you send and client centric and caring for your clients and today I experienced the worst service ever in my life.. You chat agent had no solution the cc did not call the TL called when it was late after I explicitly told them I need to do the transaction urgently... And she offered to assist and an hour later nothing from the TL.

The complaint agent was gaslighting me telling me about ombudsman instead of coming with solutions... And pretended like she couldn't hear me even saying I must come down and kept on interrupting me.. She did not put herself In my position but wanted me to do what she wants with my money...

No turnaround time provided.. Asked for Eta and she straight up told me she can't confirm time frames.. So in essence she is just passing the buck to the next person.

This is the worst experience I've ever had and I will be moving my banking from today and this is not a bluff.

So no one in the call centre can make an exception for urgent matters? Even the manager? So people In Hospital must inconvenienced by nedbank limit process?

I offered them to authenticate.. SMS verification OTP but no one cared no one came with a solution.

But thank you so much for the poor service I definitely tell my family and friends about it