poor service

I refer to my claim submitted two weeks ago following an accident in which my tyres, fender, door, and bumper were damaged. As requested, I provided photos of the damage.I received a call this morning advising that, based on photos alone, your assessor determined the vehicle had “previous poor workmanship” and that Nedbank will therefore only offer a cash settlement. I wish to place on record that this is the first accident this vehicle has been involved in, and the proposed amount is insufficient to cover the necessary repairs.I have appreciated Nedbank’s service throughout this claim until now. However, presenting me with an ultimatum to either accept an inadequate payout or cancel the claim is not reasonable or fair treatment.