POOR SERVICE

Hello I was very disappointed with the poor service I received from Nedbank New Market Mall. I arrived there around 10h30am and there was no one to assist at the tickets station so I helped myself by selecting Card and Collection because I was going to collect my card but when I finally got to the Teller, the lady told me to go back and get a new ticket for Account Enquiry because they don't use Card and Collaboration ticket, so I have to go back the queue again. I've been with Nedbank for more than 10 years now and I've never received such a bad service ever. I had to wait for another half an hour before I could collect my card.