Poor Service at Nedbank Scottsville Pmb - No response to any applications

<p>Once again nedbank has added to our lack in service delivery! More specifically Nedbank scottsville Pietermaritzburg. I was convinced to open a Savvy Bundle account with an overdraft fecility, early 2016 and to date, I do not have the overdraft active. I app**** for a credit card and a personal loan in May last year, and to date I haven't received a response from the consultant I dealt with. I was requested to submit my paid up letters for previous credit cards in 2009 which I did. A month ago I saw the same consultant at the branch who told me that whenever he saw me thereafter at the branch he avoided me as he didn't get back to me. I app**** for vehicle finance, as I was convinced by another consultant previously, and I followed up twice and was told that the enquirers is pending. A month has passed and I have not received any correspondence from nedbank. I am constantly not being given answers, including many requests on my student loan, which is now being listed as an outstanding balance on a current account. I never authorized the student loan account being converted to a current account! To top it all, my nedbank debit card was ****** at an ATM on the 6th of October 2016. I immediately called the call center and cancelled this card. I was issued with a new card shortly after. In February 2017 I was contacted by nedbank, telling me that the ****** card is still active and still being used. I was promised that I will receive forms to complete the same afternoon. I only received these forms a week after the call, I responded to the email and to date have not received any response. It's so disappointing as I have banked with nedbank since 2004. I am being withheld from buying a new vehicle due to your incompetence. My card that was so called cancelled is still being used! I have been a loyal client for many years, but whenever I visit the scottsville branch I am received by a grumpy manager at reception who seems irritated to attend to me. I usually wait 40/50 minutes to see a consultant or to get a bank statement. I am quite appalled by Nedbank and their custom service!!! And I will definitely be changing banks.</p>