Poor service at Nedbank

I have been having endless problems with Nedbank regarding my son's bank account. As he is a minor, his account is linked to mine. In 2022, his account was deactivated due to inactivity, I had to get a new card to reactivate his account, however the new card was not registered/changed on my banking app. My son tried to use his card but it was blocked due to the incorrect pin being used. I tried to change the pin on my app and found that the card number on the app was not the same as the physical card. I went to the Trade Route branch, on 06\01\2024 to get a new card, only to be told that the card was blocked and I have to pay R150 which I was not willing to do. Andile Takatshana, the teller who assisted me, then told me to close my son's account and try another bank. On 09/01/2024 I phoned the customer call center to try to close the account, the call was answered by Laverne. She listened to my request and tried to send me an approve it message that did not come through. During this interaction, I asked her twice to refer to me as Mrs (surname) and not my first name. She took offense to this and put me on hold for 30 minutes. My call was eventually answered and I promptly told the agent how unhappy I was and would be lodging a complaint with hello peter.