Poor service at Nedbank branches, Springs Avenue, Mall@Carnival and Springs Mall

After becoming a member of new committee in our complex we had to change the directors registered in Nedbank from old directors to new directors as complex is using Nedbank, 2.The banker dealing with our account never attends to us, i called many times to request if members can come in, in different days as we are working on different schedules due to Covid-19, the banker never called back, i sent emails to him still nothing, i called again to complain and was told that the e branch manager in Springs Avenues branch will call me back, till this day, nothing. 2.The other committee member went to enquire in Mall@Carnival branch, she came back empty handed, as no one could help her, she was sent from pillar to post. 3.I then went to Springs mall branch to complain, was told someone will call me back and assist further, till this day, nothing.

This is a business account that had been with Nedbank for more than 3 years, but the treatment is so bad. There is no customer service at Nedbank.