Poor service at Nedbank

Very Poor Service:- I received notification of my investment expiring:- 1. I went to the bank and they could not assist because the networks were too slow (21/5) 2. My personal banker calls two days later and promise to speak to Treasury and call back the next day - I am still waiting (23/5) 3. The call center puts me on hold and listen to the annoying background noise for 5 minutes - I hung up (28/5) 4. Called the Call center again and gave Rehanna the call center agent my contact details, requirements and fingers crossed that someone gets back to me