Poor service at Killarney Branch

I experienced very poor service from the new business clerk at Nedbank Killarney. I subsequently spoke to the branch manager who was also coming up with excuses of why the service is bad. She promised to get back to me about the issue on hand, and two days later I am still waiting. I lodged a formal complaint and was told by the complaints department that they (Nedbank) don't pay any attention to Hellopeter They seem to think by not taking note of the complaints, they disappear or don't exist! There definitely is a management problem at the Killarney branch.