Poor Service at cradlestone mall nedbank

<p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Trust that this mail fins you well.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I do have a complaint about your branch. Witch i need to bring under your attention.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Due to the fact that i am also working retail Hours its not possible for me to always visit your branch.<br />I have asked my partner Jacques Naude to open a bank account for me at Nedbank because i know Nedbank always give great service. So wen I'm off i will just go into the branch sign the documents and code my card witch he has done.<br />My partner went to your sales Men. Martin Oelofse and he explained to Martin that i want to open an account. He also mentioned to martin that i want a cheque account because i do a lot of purchases over the Internet he CLEARLY mentioned to marten that i want a CHECQUE Account. If martin can not give me a checques account then i will stay with my current bank. I Also asked marten to apply for me for a credit card. I did send my Id, BankStatements, and payslips with my partner. My only request was to do everything and as soon as my cards are ready i will take off work and come do the paper work and collect the cards(again i clearly stated i can not always take of work)</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">So martin did open an account for me at Nedbank. Marten opened a savings account account Nr ********** 901 witch i clearly asked i do not want.<br />He also mentioned to my partner that i do not qualify for a credit card.<br />So the next Monday i took of from work witch i clearly stated i can not do. I collected the card for the savings account witch i did not wanted to begin with.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I was busy doing Internet banking and i saw the apply for tab.... So i did apply for a cheque account and a credit card. Witch all of a sudden i do qualify for . am just wondering how all of a sudden i qualify or is it the fact that someone is not doing there work correctly.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Within the next view days marietjie Vosloo contacted She said She see i Did apply For A cheque account and a credit card. I said yes and explain to her that I do not want a new cheque account i want my current savings account to be upgraded to a cheque account wen its done i will come into the branch wen my cards are ready because as i mentioned yet again. I can not always get time off at work.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">The next Monday comes my cheques card is ready for collection i went into the branch to collect my card credit card was not ready. <br />Marietjie mentioned to me that on my internet banking my account name will remain the same until the 27th then it will change to cheque account due to the billing sycle.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Today i went back to the branch to collect my credit card. I asked the lady at the teller why is my new cheque card not working i tried to use it twice and it declined and i tried to do Internet shopping with it and it declined.<br />She told me that the card was not linked to my savings account witch i have upgraded to a check account.<br />Yet again they did not do what i have asked them to do. They have opened a separate cheque account and did not upgrade my savings account.<br />Thai said they will close the cheque account for me. And please check for me that they do because i can not take the word of a staff member in your branch. then they destroyed the card <br />Marietjie asked me on the 27th i need to send her an email to remind her to order me a new card then i need to take off work again after clearly told them i can not always take off work to come and fetch my new card</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">This will be the 4th time i need to visit your branch to get my new card and after all off that i still have to pay for a new card but if martin did his job the first time none of this will be nesaserry</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I have just change all my debit orders to your bank i need you to please see that the upgrade is done to the cheques account so that i will still use my same account number.<br />I also need you to please order me the correct card so that i can use my cards on my accounts witch i requested.<br />And i will not pay for the new card because if martin opened the correct account from the beginning and marietjie upgraded my account as requested i wouldn't have to order a new card.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">SO can you please sort this out and wen its done let me know so that i can come and collect my cheques card on my account ********** 901 for the 4th time this month witch i have to take time off again to come and collect.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Please if this can not be sorted out or my requirements is not met. Please close all my accounts then i will move to another bank. Never have i ever had this much trouble wit a bank account.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Trust that you will find the above in order and i am looking forward to your speedy response</p>